ACTC PT Privacy Policy

 
 
This Privacy Policy explains how we collect, use, share, and protect information when you use the ACTC PT mobile app, website, and related services.
 
Summary: With your permission, we use your device’s location to show nearby stops. You can turn location and notifications on/off any time in your device settings.
 
1) Data we collect
 
  • Information you provide
  • Support: messages, attachments, and contact info when you contact customer support.
  • Feedback: ratings, comments, survey responses.
B. Information collected automatically
  • Location data (precise/approximate; GPS/Wi-Fi/cell). Used for nearby stops. If you enable Background Location, the app may access location when you’re not actively using it to power those features.
  • Device & diagnostics: IP address, device model, OS/app version, language, crash logs, performance metrics.
  • Usage data: in-app events (e.g., views, taps), interaction timestamps, and referral information.
 
2) Why we use your data (purposes & legal bases)
 
We process personal data for specific, legitimate, and explicit purposes, applying transparency and retention rules.
 
Our purposes & the legal basis we rely on:
  • Provide and operate ACTC PT (trip planning, nearby stops/ETAs, account, tickets, customer support).
  • Use of device location (precise/approx.; optional background) to power nearby results, routing, and service alerts.
  • Legal basis: your prior consent. You may withdraw consent any time in your device’s settings; we will then stop location processing.
 
No solely automated decisions: We do not take decisions producing legal/similarly significant effects based only on automated processing.
 
3) How we share information
 
We do not sell your personal data. We share it only with:
  • Service providers (processors): hosting, analytics/crash reporting, customer support, authentication/OTP, payments, and mapping—bound by contract and limited to our instructions.
  • Affiliates / corporate events: if we undergo a reorganization or asset transfer.
4) Retention
 
We keep personal data only as long as needed for the purposes above, then delete or anonymize it:
  • Location & diagnostics logs: 90 days (then aggregated/anonymized).
  • Support tickets: 24 months after closure unless law requires longer.
 
Aggregated, non-identifiable data may be retained without time limit.
 
5) Security
 
We use technical and organizational measures appropriate to the risk, including encryption in transit, access controls, role-based permissions, and monitoring. No system is 100% secure, but we work continuously to protect your information.
 
6) Cookies, SDKs, and permissions
  • SDKs & cookies: We use essential SDKs (auth, crash, analytics) to operate and improve the app.
  • Permissions (you control these in OS settings):
  • Location (precise/approximate; optional background) for nearby/ETAs/routing.
  • Notifications for service alerts and updates.
  • Camera to scan QR codes (tickets/validation).
  • NFC to tap/validate compatible cards or devices (where supported).
We do not use advertising SDKs that trade in precise location.
 
7) Service communications & marketing
 
We may send:
  • Transactional/operational messages (e.g., disruption notices, security alerts).
8) Automated decision-making
 
We do not make decisions that produce legal or similarly significant effects solely by automated means. Route suggestions and ETAs are automated calculations to improve your experience.
 
9) Changes to this Policy
 
We’ll update this Policy as needed. If changes are material, we’ll provide additional notice.
 
10) Contact us
 
Questions or privacy requests?

Email: support@ahdab.org